Return and Refund Policy

Thank you for shopping with Berryblues.

If you are not completely satisfied with an eligible purchase, you may request a return or cancellation in accordance with the conditions described in this policy.

This policy applies to products purchased through Berryblues.

You may cancel an eligible order within 30 days without providing a reason.

The cancellation period is calculated from the date on which you, or a third party appointed by you other than the carrier, receives the delivered product.

To exercise your cancellation right, you must inform Berryblues through a clear cancellation request.

To be eligible for a return, please ensure that:

• The product was purchased within the last 30 days.
• The product is returned in its original packaging.
• The product meets the eligibility requirements described in this policy.

Berryblues may refuse a return where the product does not meet the applicable return conditions.

The following types of products may not be eligible for return:

• Products made to your specifications or clearly personalised.
• Products that, because of their nature, are unsuitable for return, deteriorate rapidly or have passed their expiry date.
• Products that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
• Products that, after delivery, become inseparably mixed with other items.

Unless otherwise agreed, you are responsible for the cost and risk associated with returning an eligible product.

Returned products should be sent to the following address:

Berryblues cannot be responsible for products lost or damaged during return shipment.

We therefore recommend using an insured and trackable return shipping service.

Once a returned product is received, it will be inspected to confirm that it meets the conditions of this policy.

Where the return is approved, Berryblues will begin the applicable reimbursement process using the original payment method.

Regular-priced products may be eligible for refunds subject to the conditions described in this policy.

Products purchased on sale or under certain promotional offers may not be eligible for a refund.

If a product was marked as a gift when purchased and shipped directly to you, the eligible return value may be provided as gift credit.

Once the returned product is received and approved, the applicable gift credit may be issued.

If the product was not marked as a gift when purchased, or the gift giver originally received the order before giving it to you, the applicable refund will generally be returned to the original purchaser.

If you have questions regarding a return, cancellation or refund, please contact Berryblues using the options below.