Return and Refund Policy

Last updated: May 28, 2024

Thank you for shopping at Berryblues.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CG Lifestyle, 1st Floor, JL No – 28, Vill – Talbanda, P.O, Jugberia, Kolkata, West Bengal 700110.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Berryblues, accessible from https://berryblues.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

1st Floor, JL No – 28, Vill – Talbanda, P.O, Jugberia, Kolkata, West Bengal 700110

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Refund Timeline

Once we receive the returned Goods, our team will inspect them to ensure they meet the conditions for return. This inspection process usually takes 3-5 business days. If the Goods are in acceptable condition, we will initiate the refund process.

Refunds will be issued within 30 days of receiving the item in acceptable condition. Here is a detailed breakdown of the refund timeline:

  • Receiving and Inspecting Returned Goods (3-5 business days): After we receive your returned Goods, our team will inspect them to ensure they meet our return conditions. This includes checking for original packaging, undamaged condition, and adherence to our return policy criteria.

  • Processing the Refund (5-10 business days): Once the returned Goods pass the inspection, we will process your refund. The processing time may vary depending on the payment method used for the original purchase.

  • Issuing the Refund (5-15 business days): After processing, the refund will be issued back to the original payment method. The time it takes for the refund to reflect in your account depends on your bank or card issuer. Typically, it takes between 5-15 business days for the funds to appear.

Please note that the entire process, from receiving the returned Goods to the funds appearing in your account, can take up to 30 days. We strive to complete the refund as quickly as possible and appreciate your patience throughout this process.

If you have any questions or concerns about the refund process, feel free to contact our support team for assistance.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: